Who:
Government of a developing Middle East country

Government of a developing Middle East country

What:

Mobile-enabled eGovernment citizen services to enhance transparency, productivity, and citizen engagement, while ensuring multi-platform compatibility for diverse user bases.

How:

Torry Harris developed mobile applications deployed on six major platforms (Blackberry, iOS, Java, Android, Windows Phone, Symbian) and built an mBaaS platform for content management, notifications, reporting, and security functionalities.

Business benefits

  • Mobility services reached more than 70% of the country
  • Productivity of ministries improved by 20%
  • Multi-channel on-the-move services for citizens
  • Enhanced customer engagement

Solution

Torry Harris developed turn-key mobile applications for eGovernment services, prioritizing transparency and simplified adoption. These apps enabled a "connected government," serving citizens, expatriates, businesses, public sector employees, and visitors. Key project highlights included:

  • Multi-platform mobile applications covering six major platforms that include Blackberry, iOS, Java, Android, Windows Phone and Symbian
  • An extensible mobile application integration framework to integrate the mobile services to existing back-end services and other internal frameworks
  • A cross-services promotion framework to facilitate marketing and promotional advertisements
  • A content management system that provided a front-end for various internal framework components like notification management, ads management, service management etc.
  • An App Store, for citizens to download the apps from the government website
  • Advanced user-experience created by Torry Harris UI experts
  • Compliance to security standards such as PCI-DSS etc.

The various phases executed on this project were:

  • Gathering and detailed analysis of the requirements (both functional and non-functional)
  • Architecture and design of the solution
  • Development of apps for multiple platforms and for the different integration components
  • Design & development of the App Store
  • Turn-key testing of all apps built on six different platforms using MTM framework developed by our CoE, deployment of the apps, monitoring & reporting