We nurture lasting relationships, enabling stronger teams, bold and intelligent decisions, better products and services.
For over 25 years, Torry Harris' focus on integration solutions has fostered seamless digital connectivity, enabling better and faster commerce for businesses through platform business models.
From innovation hubs to delivery centers, we bring the right people, skills, and technology together to support your digital transformation journey.
Our relentless focus on excellence has earned us prestigious awards and recognition across various domains. Learn about our achievements.
From enhancing customer experiences to optimizing complex integrations, we’re proud to be a trusted partner in helping organizations achieve their strategic goals. Explore our client transformation stories.
Our WeCare initiative is more than just a program-it’s a promise to uplift and empower individuals who are often overlooked, helping them find a sense of purpose, self-worth, and economic independence. Whether through training, collaboration with social enterprises, or providing direct support, we work to ensure that dignity is restored and futures are reclaimed, one project at a time.
We believe that the right partnerships can make all the difference. Our strong partnerships enable us to deliver on our promise of high performance, flexibility, and competitive pricing, ensuring that our customers achieve their strategic objectives with confidence.
Our summary decks bring together years of collective experience and industry knowledge, offering actionable industry insights. Condensed for quick consumption, these resources are packed with strategic insights, case studies, and methodologies that can help you adapt and excel.
Cloud & Automation: Changing CSPs’ OpEx outlook
Global Capability Centers (GCCs) have revolutionized the way organizations operate, particularly in a fast-changing business landscape. GCCs provide access to specialized talent, cutting-edge technology, and streamlined processes, empowering businesses to compete on a global scale. By embracing GCCs, organizations can unlock new opportunities for growth, innovation, and profitability.
This article explores the significance of Global Capability Centers, their chargeback models, and their transformative impact.
Global Capability Centers are established by organizations worldwide to make use of global talent, resources, and expertise. They are typically part of larger corporations and provide a range of services such as research and development, IT services, business process outsourcing, engineering services, and more. GCCs are critical in enabling companies to access diverse skill sets, reduce costs, improve efficiency, and expand their global impact. These centers are also known as Global In-house Centers (GICs) or Captive Centers. Organizations that establish GCCs gain a competitive advantage in the market. Therefore, it is essential to consider establishing a GCC to enhance your organization's global presence.
GCCs first came about in the 1990s as organizations began exploring offshore locations for cost-effective operations and access to skilled talent. Their focus was primarily on basic services such as IT support and back-office operations.
During this period, GCCs expanded their roles beyond IT to cover areas like finance and accounting, customer support, and data entry. Organizations began to recognize the potential of GCC services in driving operational efficiency.
GCCs shifted from cost centers to value centers, emphasizing process improvements, innovation, and alignment with business goals to deliver strategic value to the parent company.
With the advent of digital technologies, GCCs have taken on digital transformation initiatives, implementing AI, automation, and analytics to improve efficiency and drive business outcomes.
GCCs collaborated more closely with local ecosystems, universities, and startups to become innovation hubs. They contributed to research, developed new technologies, and drove industry-leading solutions.
In recent years, GCCs have embraced agility and flexibility, leveraging agile methodologies, DevOps practices, and flexible workforce models to adapt quickly to changing market dynamics and technological advancements.
Looking forward, GCCs are expected to form strategic partnerships with startups, scale-ups, and industry leaders. Global Capability Centers will continue to drive innovation, deliver value, and play a pivotal role in companies' digital transformation journeys.
Imagine being able to concentrate on what your company does best while having access to the skills of talented centers in other locations. This is exactly what a GCC company allows you to do. By leveraging the resources of GCCs, you can focus on your core competencies and generate new ideas that drive your business forward. Here are some of the primary functions of Global Capability Centers that can help your company thrive:
GCCs are in various industries, where they play a crucial role in driving innovation, operational efficiency, and cost optimization. GCCs are typically found in the following industries:
GCCs can operate under different models, each tailored to the specific needs and objectives of the parent company. Each GCC model has its advantages and considerations, and organizations may choose a model based on factors such as strategic objectives, cost considerations, regulatory requirements, and the desired level of control and customization.
GCCs offer a wide range of benefits to organizations, enabling them to drive efficiency, innovation, and strategic value. Here are some key benefits of Global Capability Centers:
Global Capability Centres have become a critical factor in driving operational excellence, innovation, and competitiveness for modern businesses. By leveraging the numerous benefits of GCCs and focusing on key success factors, companies can unlock vast new opportunities for growth and success on a global scale. With their transformative potential and proven track record, Global Capability Centers can help organizations achieve their business goals, drive innovation, and help them stay ahead of the competition.