We are proud to be recognized as a Seasoned Vendor in the Global Capability Center (GCC) ecosystem by AIM Research. This recognition underscores our expertise, proven track record, and commitment to delivering strategic value through GCC setups and operations.

As a trusted partner for enterprises across industries, we enable organizations to establish, scale, and optimize their GCCs. Our GCC solutions are designed to assist enterprises in enhancing connectivity and operational excellence through our innovative Digital Build-Operate-Transfer (BOT) and Offshore Development Center (ODC) models. To assure quick, effective, and scalable delivery, Our GCC offering is centered around Digital Pods - specialized, cross-functional teams that quickly produce digital solutions by integrating a mix of strategy, engineering, and design talent.

Our framework is categorized into four main areas: experience transformation, engineering transformation, innovation hub, and operating model transformation.

Experience transformation focuses on reimagining and enhancing customer journeys to deliver a seamless and frictionless experience, thereby improving the enterprise's Net Promoter Score (NPS) and driving top-line growth through better service delivery.

Engineering transformation aims to elevate the organization’s maturity in software development, enabling rapid deployment of new capabilities and features to the market, often multiple times a day -like companies such as Amazon. This involves establishing an automated, continuous integration and deployment pipeline to support the full product lifecycle.

The innovation hub serves as a center for cultivating new ideas and approaches, pushing boundaries to stay ahead in a competitive landscape.

Lastly, operating model transformation addresses the need to break down silos between development and operations teams, shifting to a product-based operating model that emphasizes end-to-end ownership, from defining product roadmaps and prioritizing features to implementation and ongoing support.

Together, these frameworks and transformation areas align the GCC with the organization's strategic goals, promoting agility, innovation, optimization and customer-centricity across operations.

This acknowledgment reflects our deep industry insights, successful engagements, and ability to empower global enterprises to unlock the full potential of their GCCs.

Read the complete report on AIM Research’s website (access requires a subscription or purchase)

Learn about our GCC capabilities in driving transformation within your organization, fostering innovation, and supporting your digitalization efforts.

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