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September 04, 2024
The 5-Point Approach to API Management

APIs have gone beyond technical development opportunities and are now bringing strategic value to businesses. They are opening new revenue lines. Whether it is the Printicular app from MEA labs that leveraged Walgreens’ photo printing and pharmacies through an API or APIs provided by Salesforce.com, Expedia, Zapier, and Google, revenues have skyrocketed.

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August 22, 2024
Personalization at Scale: How GenAI is Shaping CX in Telecom and Retail

Generative AI (GenAI) is revolutionizing customer experience (CX) across various industry sectors by enabling deeper personalization, streamlining customer and employee services, and optimizing operations.

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April 24, 2024
Conversational AI - Rewriting the rules of customer engagement

Conversational AI- a sophisticated data-driven technology enabling human-like dialogue across digital platforms–is empowering businesses from diverse industries to deliver quick, friendly, scalable, and personalized customer experiences round the clock.

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April 19, 2024
GenAI implementation strategies for telcos

GenAI creates new content, including images, and texts, by learning from training datasets. Its ability to simulate complex behaviors, generate novel and personalized content, adapt in real-time, and remain robust even in the face of data scarcity sets it apart from traditional AI and Machine Learning (ML) models.

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February 17, 2024
AI integration in healthcare – Choose the right partners and tools

AI is revolutionizing healthcare by enhancing diagnostic accuracy, personalizing treatments, streamlining medical delivery, and facilitating industry advancements in predictive analytics, significantly improving patient outcomes.

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October 16, 2023
Impact of Generative AI Trends, technologies & outlook

Generative Artificial Intelligence (Gen AI) has taken businesses to the edge of a new frontier that promises unprecedented levels of productivity, innovation, and new revenue streams.