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Cloud & Automation: Changing CSPs’ OpEx outlook
The telecom industry is undergoing one of the most significant shifts in its history. As operators accelerate 5G rollouts, navigate exponential data growth, and expand into new digital business models, traditional operational structures are proving inadequate. Cost pressures, regulatory complexities, and the need for AI-driven automation demand a new paradigm - one that balances efficiency with innovation.
In this backdrop, Global Capability Centers have evolved to become the strategic backbone enabling telcos to achieve sustainable transformation at scale. By centralizing critical functions such as AI-powered automation, cloud-native network evolution, and digital ecosystem integration, GCCs are redefining how telcos operate and compete in an increasingly software-driven landscape.
India has emerged as the leading destination for establishing a Global Capability Center, offering a deep talent pool, robust digital infrastructure, and cost efficiencies unmatched globally. Over 1,500 GCCs currently operate in the country, collectively delivering $46 billion in annual value across industries. For telcos, an offshore development center in India presents a unique opportunity to drive operational agility, accelerate time to market, and optimize service costs while tapping into world-class expertise in AI, cloud, and automation.
Telcos face an evolving set of challenges that demand strategic intervention:
Traditional models struggle to contain costs as network complexity grows. GCC services help operators streamline operations, reducing the cost to serve by 10-15%.
Outdated architectures limit scalability. By adopting a cloud-native, software-defined approach, telcos can modernize without disrupting core operations.
Competing with digital-native players requires agility. A well-structured GCC fosters AI-driven network automation, predictive maintenance, and digital service expansion.
As data privacy and compliance mandates intensify, GCCs provide centralized governance, ensuring adherence to global standards.
This phased approach allows telcos to rapidly scale capabilities while retaining long-term ownership. Initially, an expert partner sets up and operates the GCC, ensuring alignment with business objectives. Over time, operations transition seamlessly to the telco’s internal teams, enabling sustained capability development.
By establishing an offshore development center in India, telcos gain dedicated teams focused on high-impact functions such as network automation, cloud transformation, and AI-powered customer engagement. This model ensures cost efficiency while maintaining control and flexibility over strategic initiatives.
As telcos embrace the next phase of digital transformation, choosing the right GCC partner is critical. Torry Harris brings decades of expertise in AI-driven automation, cloud-native evolution, and digital ecosystem enablement, helping telecom operators establish high-performance GCCs that drive measurable business outcomes.
From core network engineering and predictive maintenance to data monetization and fintech integrations, Torry Harris enables telcos to build, scale, and operate next-gen digital services - future-proofing their business while unlocking new revenue streams.
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