We nurture lasting relationships, enabling stronger teams, bold and intelligent decisions, better products and services.
For over 25 years, Torry Harris' focus on integration solutions has fostered seamless digital connectivity, enabling better and faster commerce for businesses through platform business models.
From innovation hubs to delivery centers, we bring the right people, skills, and technology together to support your digital transformation journey.
Our relentless focus on excellence has earned us prestigious awards and recognition across various domains. Learn about our achievements.
From enhancing customer experiences to optimizing complex integrations, we’re proud to be a trusted partner in helping organizations achieve their strategic goals. Explore our client transformation stories.
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We believe that the right partnerships can make all the difference. Our strong partnerships enable us to deliver on our promise of high performance, flexibility, and competitive pricing, ensuring that our customers achieve their strategic objectives with confidence.
Our summary decks bring together years of collective experience and industry knowledge, offering actionable industry insights. Condensed for quick consumption, these resources are packed with strategic insights, case studies, and methodologies that can help you adapt and excel.
Cloud & Automation: Changing CSPs’ OpEx outlook
From technology compatibility to the expectation of being served 24/7*365, your customers expect more, and they expect more for less. Data analytics and customer research, personalization, multichannel presence, and intelligent outsourcing can make a world of a difference in the way you are perceived by your customers. When done well, this results in generating customer loyalty and translates to revenues. Here are four areas to focus on, during a transformation journey:
While technological change can seem daunting to a company, the rate of change is accelerating. Efficient use of technology can improve your cost to serve and your ability to act on your customer’s needs. The use of large-scale data to create targeted marketing campaigns, the use of automated voice services in your contact center to answer and direct customers can all enhance your capabilities, reducing your cost to serve and improving your customer experience. People expect to be known by the companies they use, and a bulk, non-specific marketing message rather than a directed and targeted marketing offer changes the way the customer views you.
By understanding your internal capabilities, a transformation can identify and reduce waste (be that products or time) through aspects of identifying performance metrics, process automation, benchmarking, quality control and outsourcing. You can improve your processes and make better use of resources. Having refined processes, you will free up time to focus on growth and innovation initiatives.
Agility, be that time to market, the time to answer a customer’s contact or providing internal reports and metrics, these are some of the outcomes you will see by adopting agile practices. Change is now constant, it can sometimes be a scary place for your staff to be, train them to be agile, train them to work in different ways and most of all support them in the journey. Having agility built into your organization will help. This allows for more iterative, adaptive, and customer-focused approaches to work.
By embracing change, organizations can achieve significant benefits, on the business, employee, and customer front. Championing transformation is known to drive positive change, elevate market influence and secure professional growth.
Legacy applications often impede continuous delivery of value, but rip-and-replace efforts are costly, risky, and time-consuming. Applications and software engineering leaders should instead use continuous modernization to minimize the cost, risk and impact of legacy-application optimization.
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Professional growth opportunities & skill development : Transformation initiatives often require employees to acquire new skills, take on challenging projects, and expand their knowledge. Employees have the chance to develop a broader skill set, including proficiency in emerging technologies and innovative approaches, enhancing their marketability.
Job satisfaction & work-life balance : Employees are more likely to be satisfied with their jobs when they feel like they are working in a dynamic and challenging environment. When businesses are more efficient and productive, employees can have more flexibility in their work schedules. This can help to improve work-life balance. Working from home, hybrid working is more efficient in companies that have transformed their systems, processes, and capabilities to adopt a work from anywhere approach.
Sense of purpose and fulfilment : When employees feel like they are working for an organization that is making a difference, they are more likely to be motivated and engaged in their work. Transformation fosters a culture of innovation, encouraging employees to think creatively, actively participate and contribute to the business.
Continuous transformation is a strategic necessity - the workforce experiences professional growth, job satisfaction, work-life balance, and a profound sense of purpose. For customers, transformation brings superior product and service quality, exceptional experiences, convenience, accessibility, personalization, transparency, cost savings, and reliability. By championing transformation, organizations can stay ahead of the curve, lead with innovation, and secure a prosperous future.
Categories : Digital Transformation
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